General rental terms and conditions

This agreement governs the self-drive rental of the vehicle described between Mazzella Rent (the "Lessor") and the customer (the "Driver"). The following terms form an integral part of the agreement.

Art. 1 – Purpose and driver requirements

The vehicle is made available exclusively to the Driver named in the agreement, who declares to meet the minimum age required for the vehicle category and to hold a valid, suitable and unsuspended driving licence held for at least the number of years required by the Lessor. Drivers resident outside the European Union must also present an international driving permit where required. Letting persons not named in the agreement drive the vehicle is forbidden.

Art. 2 – Handover, duration and return

The vehicle is handed over in good working order, with the equipment and condition described in the handover report signed by the Driver. The vehicle must be returned at the place, date and time agreed. After the grace period, each hour or part of an hour of delay is charged at the hourly rate or, failing that, as an additional rental day. Failure to return the vehicle without good reason more than 24 hours after the deadline entitles the Lessor to report misappropriation to the authorities.

Art. 3 – Use of the vehicle and prohibitions

The Driver shall keep and use the vehicle with due care and in compliance with the Highway Code. It is forbidden to: drive under the influence of alcohol, drugs or medication impairing driving ability; carry passengers or goods for payment; take part in races or trials; tow or push other vehicles; sub-rent the vehicle; carry more passengers than permitted; drive outside the authorised area or ship the vehicle without written permission; ride with an unfastened or non-approved helmet.

Art. 4 – Fuel and charging

The vehicle must be returned with the same fuel or charge level recorded at handover, unless a different policy is stated in the agreement. If the level is lower, the Lessor charges the missing fuel at the applicable rate per eighth plus the service cost. Excess fuel is not refunded. The Driver is liable for damage caused by using the wrong fuel.

Art. 5 – Mileage

The rental includes the kilometres stated in the agreement. Kilometres driven beyond the allowance are charged at the stated rate per km. Tampering with the odometer results in a flat charge of 300 km per rental day, without prejudice to further damages.

Art. 6 – Damage, excess and security deposit

The Driver is liable for all damage to the vehicle not recorded in the handover report, including scratches, dents, falls, broken mirrors, accessories, helmets and top cases, up to the excess applicable to the vehicle and any cover purchased. As security for the contractual obligations the Driver pays the stated deposit, which is returned at the end of the rental less any amounts due. The Lessor may hold the deposit until damage has been assessed, in any case within 30 days.

Art. 7 – Theft, fire and lost keys

In the event of theft, robbery or fire the Driver must file a report with the authorities within 24 hours and deliver a copy to the Lessor together with the vehicle keys and documents. Without the original keys the Driver is liable for the full value of the vehicle. Loss of keys or documents is charged at replacement cost plus downtime.

Art. 8 – Accidents and insurance

The vehicle is covered by third-party liability insurance within the statutory limits. Damage to the vehicle, the Driver and carried goods is excluded unless additional cover has been purchased. In the event of an accident the Driver must inform the Lessor immediately, complete the joint accident report without admitting liability and must not abandon the vehicle. Insurance does not apply, and the Driver is fully liable, if the prohibitions in article 3 are breached.

Art. 9 – Fines, tolls and re-notification

The Driver is liable for all administrative fines, tolls, restricted traffic zone access and towing costs relating to the rental period. The Lessor provides the Driver's details to the issuing authority for re-notification and charges an administration fee for each fine. The Driver authorises such disclosure and the charge to the card or deposit.

Art. 10 – Payments and charges

The rental price, extras and deposit are due as stated in the agreement. The Driver authorises the Lessor to charge, including after the return, amounts due for fuel, extra km, late return, extra cleaning, damage, fines and vehicle recovery costs. Unused rental time due to early return is not refundable.

Art. 11 – Lessor liability and termination

The Lessor is not liable for items left in the vehicle nor for indirect losses arising from breakdowns not caused by its fault; in the event of a breakdown it will replace the vehicle where possible. The Lessor may terminate the agreement under art. 1456 of the Italian Civil Code and immediately recover the vehicle if articles 1, 3 or 9 are breached or payment is not made.

Art. 12 – Privacy and geolocation

The Driver's personal data, including licence and ID document data, are processed by Mazzella Rent as controller to perform the agreement, to comply with legal obligations (including reporting to public security authorities) and to protect its rights, under Regulation (EU) 2016/679. Vehicles may be fitted with a satellite tracker used for anti-theft, assistance and recovery purposes. The Driver may exercise the rights of access, rectification, erasure and objection by writing to the Lessor.

Art. 13 – Governing law and jurisdiction

This agreement is governed by Italian law. The courts of Ischia have jurisdiction over any dispute, without prejudice to the consumer's own court when the Driver acts outside a professional capacity. In case of discrepancy between language versions the Italian text prevails. The invalidity of one clause does not affect the others.